Total Services

Mission Statement

Provide our customers with the highest quality products and the highest standards of service at a competitive price. Strive to maintain a personal relationship with our customers, employees and shareholders to promote mutual growth and prosperity through image enhancement and facility maintenance services. Total Services will act as a responsible corporate citizen. We will always operate in the most safety conscious manner possible, making the health and well-being of our people the top priority. We will strive to compete fairly and ethically and maintain good relations with our community.

Vision Mission

Our vision is to be the best in our industry with the highest quality, most innovative products and services for the consumers, by using leading edge technology and self directed teams in a synergistic fashion to delight our customers, employees and shareholders.

Quality Values Customer

Customer satisfaction is the key to our success and we accomplish this by:

• Delivering innovative and competitive products and services
• Customer Focus
• Improving customer relationships
• Carrying out our activities in a safe and ethical manner
• Strengthening our communication with our customers

Shareholders

We are committed to providing value to our shareholders by:

• Achieving our goals towards our mission
• Providing superior financial results

Quality/Improvements

We strive to analyze our business and improve our performance by:

• Continuously learning, developing and improving our operation
• Involving our employees in finding a better way to do their daily jobs

Work environment

We strive to create a healthy work environment for our employees by:

• Respecting and trusting each other
• Being cooperative with each other
• Working as a team
• Being supportive to our fellow workers
• Recognizing and rewarding accomplishments

Community Involvement

We support our community by:

• Being an asset to our community
• Sharing our knowledge and resources with others in need
• Conducting our operation in a responsible manner with regard to local laws
• Practicing environmental protection and safety

Organizational Structure

Total Services is a service oriented organization, which specializes in interior and exterior cleaning services. Total Services is the largest cleaning contractor in the Caribbean and proudly provides services to the most prominent businesses in Aruba, Curaçao and St. Maarten.

Management

The managing director who pays special attention to the operational management of the organization guides the daily management of Total Services.

Supervision and inspection

Continuous on the job supervision and regular critical inspections are conducted to assure proper job performance and your complete satisfaction. The workmanship of each Total Services employee is our constant responsibility and assures quality performance. Total Services is at your service in an emergency or whenever special needs arise. Our supervisors and employees pride themselves on handling customer problems swiftly and efficiently. Total Services is committed to execute every detail of your maintenance program. Diligent after-sale follow-up is guaranteed.

Insurance and security provision

All Total Services employees are bonded to protect our customers as well as ourselves. We carry complete Liability and Property Damage Insurance. Certificates of all insurance coverage shall be filed with you upon request. Total Services will comply with all Protective System procedures and other restrictive regulations existing in your building. Emergency name and phone numbers including those of both building management and key Total Services personnel will be posted in a conspicuous place in the building. This card will also indicate the names of authorized employees assigned to your premises, and their approximate commencement and departure times. It shall be mutually understood and agreed that no person, other than authorized employees, will be permitted to enter your premises during the period our company is performing services.

Employee identification and personnel policy

All Total Services employees are properly screened for ability and reliability. The employees are trained to perform the specific tasks and to understand the cleaning procedures. Total Services follows a training program as implemented in the Dulles Airport in Washington. All Total Services employees will be wearing clearly visible badges at all times, with the company logo, employee name and number.

Total Affiliations

Total Services, the Caribbean's largest and most experienced commercial, industrial and residential service company is affiliated with the following organizations:

CMI – Cleaning Management Institute

BSCAI – Building Service Contractors Association International

ISSA – International Sanitary Supply Association, Inc.

ISO – International Organization for Standardization [ISO 9001:2008 Certified]

PURE – Allergy Friendly Rooms